Need To Know http://tritondigitalsupport.com/need-to-know Just another Triton Digital Support site Mon, 21 May 2012 20:59:20 +0000 en hourly 1 http://wordpress.org/?v=3.3.1 5-21-2012 Product Release Notes http://tritondigitalsupport.com/need-to-know/2012/05/21/5-21-2012-product-release-notes/?utm_source=rss&utm_medium=rss&utm_campaign=5-21-2012-product-release-notes http://tritondigitalsupport.com/need-to-know/2012/05/21/5-21-2012-product-release-notes/#comments Mon, 21 May 2012 20:59:20 +0000 rgilleland http://tritondigitalsupport.com/need-to-know/?p=2546 In our continued effort to provide our clients with the best service possible, we are going to be posting weekly release notes for all of our products on the Need to Know blog.  Remember to check back each week for the most up-to-date notes on our product releases.  Here are this week’s release notes:

 

Digital Ivy

  • New Contest List
    • We have created a separate contest listing page, equipped with customizable look and feel options, a carousel that can be utilized to promote “feature” contests, and options that allow you to embed the list within your current website to show all active contests created in DI for a specific Org/Site.

 

  • Clone Contest
    • This feature allows you to copy the look and feel settings from an existing contest into a brand new contest.

 

  • More Flexible Contest Naming
    • Contest names can now include punctuation marks and accents.

 

  • New Custom Field Options for Entry Forms
    • You can now include text areas equipped with character limits and/or default text/watermarks on contest registration forms.

 

Immediate Insights

  • Export to PDF Option
    • You can now export and download the Report Details Page to a PDF file.
    • These files allow you to let others see a high-level view of survey results.

 

  • Updated Publishing Experience
    • We moved the syndication area to the Publishing Page so that you can control all publishing aspects of your surveys from one single page.

 

  • Thank You For Participating E-mails
    • This allows you to send a user an automated “Thank You” E-mail once the user has completed a survey.  This could be a simple message such as “Your Feedback and Insights are appreciated” or a marketing message from a sponsor.

 

Analytics

  • Page Level Filters
    • We changed the main metrics to become actual filters.
    • Filters include:
      • Registered
      • New Registered
      • Subscribers
      • New Subscribers
    • Clicking on any of the metrics will filter all information on the page by that metric.

 

  • Added “Owner” Column
    • Inside the Add Sites Modal, we have added an Owner column to allow PMG admins to search for sites by Owner.
    • This internal use feature allows us our support team to assist clients needing assistance in certain situations better.

 

  • Added “Sites” Column
    • Inside the Add Subscriptions Modal, we have added a “Sites” column that allows you to search for subscriptions by site and to display which subscriptions belong to which sites.

 

  • Trend Graph Dynamically Scales
    • In order to more accurately display movement within the Trend Graph, the scale sets dynamically and is narrowed based on the selected data.

 

 

 

 

]]> http://tritondigitalsupport.com/need-to-know/2012/05/21/5-21-2012-product-release-notes/feed/ 0 Removal of Facebook Likes in our Get Social Module http://tritondigitalsupport.com/need-to-know/2012/05/08/removal-of-facebook-likes-in-our-get-social-module/?utm_source=rss&utm_medium=rss&utm_campaign=removal-of-facebook-likes-in-our-get-social-module http://tritondigitalsupport.com/need-to-know/2012/05/08/removal-of-facebook-likes-in-our-get-social-module/#comments Tue, 08 May 2012 12:33:36 +0000 helpdesk http://tritondigitalsupport.com/need-to-know/?p=2536 We have taken down the Likes tab on the Get Social module for the time being, while we have further discussions with Facebook on their evolving Terms of Service.

Our goal is to ensure that our clients stay in full compliance with Facebook’s TOS.  Once we have clarity from Facebook on a methodology we are certain meets their current TOS, we will seek to relaunch an easy method of rewarding points for a Like.

In the meantime, we strongly recommend use of ‘Fan-Gated’ Digital Ivy Facebook contests to drive more Likes for yourself or a client.  These sweeps or UGC contests can be set up directly in Facebook to require a Like in order to enter, and are a powerful way of driving more Facebook Likes.

If you want to learn more about Digital Ivy and our other newest features, please make sure to attend our Spring Product Roadmap Presentation. This presentation is today, May 8, at 1:00 PM Eastern. One attendee of our Roadmap presentations will win a $250 gift card! Save your seat by clicking the icon below.

 Should you have any questions, or need assistance, please feel free to email us at help@tritondigital.com or by calling (770) 919-9969.

]]> http://tritondigitalsupport.com/need-to-know/2012/05/08/removal-of-facebook-likes-in-our-get-social-module/feed/ 0 Digital Ivy – New Points for Entry Sweeps! http://tritondigitalsupport.com/need-to-know/2012/04/19/digital-ivy-new-points-for-entry-sweeps/?utm_source=rss&utm_medium=rss&utm_campaign=digital-ivy-new-points-for-entry-sweeps http://tritondigitalsupport.com/need-to-know/2012/04/19/digital-ivy-new-points-for-entry-sweeps/#comments Thu, 19 Apr 2012 22:29:03 +0000 dpatrick http://tritonloyaltysupport.com/need-to-know/?p=2515 Attention StickyFish clients, Digital Ivy can now serve all your sweepstakes needs!  You can now run Click-to-Enter and Points Based Sweepstakes across channels including Facebook fan pages with like gating, mobile iPhone/iPad/Android devices, standalone microsites, embed tags for your stationsite.com or sponsor.com sites, and your StickyFish contest lists.  Take advantage of these great features and run your next promo on Digital Ivy!

Don’t miss out on these great new features!  Run your next promo in Digital Ivy!  To get started, follow these 3 easy steps:

  1. Select Digital Ivy in the Product drop-down.
  2. Click Create New Contest.
  3. Give your contest a name.

Please download the user guide or contact help@tritondigital.com if you need any assistance.

This new beta release includes:

  • StickyFish Points Integration – Charge points to enter a sweeps or for each extra entry
  • Randomized Winner Selection – Choose a random winner, based on win-limits
  • Additional Look & Feel Customization – Custom winner page & style kit options

Upcoming future releases will include these additional features:

  • Incentivize Referral – Grant extra entries for social sharing to drive viral traffic
  • Automatic Winner Selection – System will choose a winner automatically
  • Channel Reporting – Track where users are entering from
  • StickyFish/FanClub Template Integration – Embed sweeps within your club program

To get started Digital Ivy Sweepstakes, download and review the Sweepstakes Basic Guide from our support site. 

If you have any questions regarding our new sweepstakes functionality or Digital Ivy in general, please contact help@tritondigital.com.

]]> http://tritondigitalsupport.com/need-to-know/2012/04/19/digital-ivy-new-points-for-entry-sweeps/feed/ 0 Spring Roadmap Update – Register Your Seat Now! http://tritondigitalsupport.com/need-to-know/2012/04/06/spring-roadmap-update-register-your-seat-now/?utm_source=rss&utm_medium=rss&utm_campaign=spring-roadmap-update-register-your-seat-now http://tritondigitalsupport.com/need-to-know/2012/04/06/spring-roadmap-update-register-your-seat-now/#comments Fri, 06 Apr 2012 13:00:10 +0000 dpatrick http://tritonloyaltysupport.com/need-to-know/?p=2503

Please join us for our Spring update on Triton Digital’s Applications & Services product roadmap. This webinar will provide a review of recent enhancements and an overview and timeline for the release of upcoming new features. Join us on May 3rd at 1pm EST or May 8th at 1pm EST.

While we encourage your active participation, we also recognize that your time is valuable and time conflicts may exist. As a result, we will make a recording available after the calls if you are not be able to attend either session. Should you have any questions, please feel free to contact us by email at help@tritondigital.com or by calling 877-TDM-WEB1.

]]> http://tritondigitalsupport.com/need-to-know/2012/04/06/spring-roadmap-update-register-your-seat-now/feed/ 0 Digital Ivy – Introducing Sweepstakes! http://tritondigitalsupport.com/need-to-know/2012/03/08/digital-ivy-introducing-sweepstakes/?utm_source=rss&utm_medium=rss&utm_campaign=digital-ivy-introducing-sweepstakes http://tritondigitalsupport.com/need-to-know/2012/03/08/digital-ivy-introducing-sweepstakes/#comments Thu, 08 Mar 2012 22:09:30 +0000 dpatrick http://tritonloyaltysupport.com/need-to-know/?p=2493 Digital Ivy – Introducing Sweepstakes!

We are pleased to announce the beta release of our newest contest type for Digital Ivy, Sweepstakes! This release will allow you to easily create enter-to-win contests, where your audience fills out a simple entry form for their chance to win a prize, while helping you dramatically and quickly grow your user database!

  1. Give your sweepstakes a name, a date range, and a prize.
  2. Select what demographic data you want to collect on the entry form.
  3. Place this sweeps simultaneously on any and all channels to maximize audience reach:
    1. Standalone microsite
    2. Mobile friendly website
    3. Your Facebook fan pages and/or your sponsor’s Facebook fan pages
    4. Embedded on your company.com sites and/or your sponsors sites
    5. Your Stickyfish and Fanclub programs.

Download the user guide for more information:  Sweepstakes Basic Guide

This beta release includes:

  • Enter-to-Win Contests – chance based sweepstakes/raffles
  • White Label – customizable look & feel
  • Cross Channel Delivery – publish a contest to a microsite, post it on your Facebook fan page with like gating, grab embed tags and place it on your site or a sponsor site, list the contest in StickyFish & Fan Club programs. Run one contest and have the option to customize the look & feel, graphics and logos for each place you syndicate it.
  • Database Synch and Single Sign On – comes configured to synch with StickyFish and Fan Club programs
  • Mobile Friendly Display – optimizes for iPad, iPhone, Android, and more
  • Facebook Sign In & Commenting – log in using your Facebook account
  • Social Sharing – users can share content with Facebook, Twitter, and more
  • Multi-lingual – run contests in multiple languages (English and Spanish (Mexican dialect) available out of the box, additional translations can be added)

Upcoming future releases will include these additional features:

  • Incentivize Referral – Grant extra entries for social sharing to drive viral traffic
  • Additional Look & Feel Customization – Custom winner page & style kit options
  • Automatic Winner Selection – Randomize winners based on last win limits
  • Channel Reporting – Track where users are entering from
  • StickyFish Points Integration – Charge points to enter a sweeps or for each extra entry
  • StickyFish/FanClub Template Integration – Embed sweeps within your club program

To get started Digital Ivy Sweepstakes, download and review the Sweepstakes Basic Guide from our support site. 

If you have any questions regarding our new sweepstakes functionality or Digital Ivy in general, please contact help@tritondigital.com.

 

 

]]> http://tritondigitalsupport.com/need-to-know/2012/03/08/digital-ivy-introducing-sweepstakes/feed/ 0 Three New Predictive Games http://tritondigitalsupport.com/need-to-know/2012/03/07/three-new-predictive-games-3/?utm_source=rss&utm_medium=rss&utm_campaign=three-new-predictive-games-3 http://tritondigitalsupport.com/need-to-know/2012/03/07/three-new-predictive-games-3/#comments Wed, 07 Mar 2012 19:12:53 +0000 dpatrick http://tritonloyaltysupport.com/need-to-know/?p=2489 Check out this upcoming StickyFish predictive game and click the “Sign Me Up!” button if you would like this game added to your site. Please be sure to include the name of any and all sites you would like included. These games are for points-based programs only.

Game: 2012 Juno Awards
Event Date April 1, 2012
Promotion Duration March 16 – April 1, 2012
Commitment Deadline March 15, 2012. All Requests must be received by this date to participate.
Game Description Give members the opportunity to make their picks on who will take home the Juno Awards in a variety of categories!
Game Announcements

Game: 2012 ACM Awards
Event Date April 1, 2012
Promotion Duration March 16 – April 1, 2012
Commitment Deadline March 15, 2012. All Requests must be received by this date to participate.
Game Description Let members get involved in this night of music by guessing who will win the ACM Awards in a variety of categories!
Game Announcements

Game: 2012 Masters Golf Tournament
Event Date April 5, 2012
Promotion Duration March 16 – April 5, 2012
Commitment Deadline March 15, 2012. All Requests must be received by this date to participate.
Game Description Give your members the opportunity to select their pick on who will win the 2012 Masters Golf Tournament!
Game Announcements
]]> http://tritondigitalsupport.com/need-to-know/2012/03/07/three-new-predictive-games-3/feed/ 0 Training Webinars for Immediate Insights http://tritondigitalsupport.com/need-to-know/2012/02/29/training-webinars-for-immediate-insights/?utm_source=rss&utm_medium=rss&utm_campaign=training-webinars-for-immediate-insights http://tritondigitalsupport.com/need-to-know/2012/02/29/training-webinars-for-immediate-insights/#comments Wed, 29 Feb 2012 21:18:58 +0000 dpatrick http://tritonloyaltysupport.com/need-to-know/?p=2478

We’re excited to announce new weekly training webinars for Immediate Insights. Immediate Insights is a research tool that delivers reliable, affordable consumer feedback in no time flat.  Immediate Insights allows you to manage surveys across a number of delivery channels. Immediate Insights allows you to:

  • Create and launch perceptual surveys
  • Surveys can include an opt-in question – allowing clients to collect qualified leads
  • Surveys can appear within your existing Stickyfish and FanClub sites
  • Embed surveys into your website or other websites outside of your loyalty club
  • Syndicate surveys across multiple sites
  • Built-in support for all mobile platforms

Learn how to use the new Immediate Insights survey platform.  This training provides an introduction to Immediate Insights and its robust feature-set.  After the webinar, you will have the knowledge to create your own survey, syndicate it, and view reports.

Immediate Insights training webinars are now available every Monday at 1:30pm EST.  For more information and to sign up, please visit http://tritonloyaltysupport.com/training/#immediateinsights

]]> http://tritondigitalsupport.com/need-to-know/2012/02/29/training-webinars-for-immediate-insights/feed/ 0 New Admin Engine URL http://tritondigitalsupport.com/need-to-know/2012/02/13/new-admin-engine-url/?utm_source=rss&utm_medium=rss&utm_campaign=new-admin-engine-url http://tritondigitalsupport.com/need-to-know/2012/02/13/new-admin-engine-url/#comments Mon, 13 Feb 2012 14:18:14 +0000 dpatrick http://tritonloyaltysupport.com/need-to-know/?p=2466 As of today, all links and urls that currently point to our administration engine will resolve to http://admin.tritondigital.com.  This is in effort to not only consolidate our products and branding, but also to ensure our products work as intended without any domain-specific issues.

Affected domains include:

 

]]> http://tritondigitalsupport.com/need-to-know/2012/02/13/new-admin-engine-url/feed/ 0 Announcing Digital Ivy Webinar Training http://tritondigitalsupport.com/need-to-know/2012/02/08/announcing-digital-ivy-webinar-training/?utm_source=rss&utm_medium=rss&utm_campaign=announcing-digital-ivy-webinar-training http://tritondigitalsupport.com/need-to-know/2012/02/08/announcing-digital-ivy-webinar-training/#comments Wed, 08 Feb 2012 17:16:42 +0000 dpatrick http://tritonloyaltysupport.com/need-to-know/?p=2459 We’re excited to announce new weekly training webinars for Digital Ivy.  Digital Ivy is a powerful, flexible, and easy-to-use stand-alone contesting engine. It allows you to manage multiple promotions across a number of delivery channels. Digital Ivy is both flexible and extremely powerful, enabling you to:

  • Create and launch photo, video, audio, or text submission contests
  • Contests are automatically optimized for all mobile platforms
  • Contests will appear within your existing StickyFish and FanClub sites
  • Embed contests into your website or other websites outside of StickyFish and FanClub
  • Syndicate contests across multiple sites with unique presentations for each while retaining the same user and prize pool

The new weekly Digital Ivy training webinars will teach you how to use the Digital Ivy contesting engine to create, customize, syndicate, and manage your contests. This training provides an introduction to Digital Ivy including the user view as well as the administrative back-end.  After the training you will have the knowledge to create your own unique contest, syndicate it, publish it to facebook, moderate incoming comments and submissions, view reports and pick a winner.

Digital Ivy training webinars are now available every Tuesday at 3pm EST.  For more information and links to sign up, please visit http://tritonloyaltysupport.com/training/#digitalivy

]]> http://tritondigitalsupport.com/need-to-know/2012/02/08/announcing-digital-ivy-webinar-training/feed/ 0 NBA All-Star and Academy Awards Predictive Games! http://tritondigitalsupport.com/need-to-know/2012/02/03/nba-all-star-and-academy-awards-predictive-games/?utm_source=rss&utm_medium=rss&utm_campaign=nba-all-star-and-academy-awards-predictive-games http://tritondigitalsupport.com/need-to-know/2012/02/03/nba-all-star-and-academy-awards-predictive-games/#comments Fri, 03 Feb 2012 18:51:25 +0000 dpatrick http://tritonloyaltysupport.com/need-to-know/?p=2455 Check out this upcoming StickyFish predictive game and click the “Sign Me Up!” button if you would like this game added to your site. Please be sure to include the name of any and all sites you would like included. These games are for points-based programs only.

Game: NBA All-Star Game
Event Date February 26, 2012
Promotion Duration February 13, 2012 – February 26, 2012
Commitment Deadline February 12, 2012. All Requests must be received by this date to participate.
Game Description Let members make their pick on which team will win the NBA All-Star Game!
Game Announcements

Game: Academy Awards
Event Date February 26, 2012
Promotion Duration February 13, 2012 – February 26, 2012
Commitment Deadline February 12, 2012. All Requests must be received by this date to participate.
Game Description Let members make their picks on the Oscars!
Game Announcements
]]> http://tritondigitalsupport.com/need-to-know/2012/02/03/nba-all-star-and-academy-awards-predictive-games/feed/ 0